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Customer Support

Click below to reach us! We guarantee all your issues will be solved in 48 hours

FREQUENTLY ASKED QUESTIONS AND ANSWERS (FAQ)

How can I place the order ?

Please follow the navigation and go to the product page on our website. Select your favourite item / items. Click on the " Click Here To Buy " icon. It will take you to " My Cart " page. If you wish to continue shopping, click on the said icon or else proceed for "CheckOut". Fill in your address and other details along with the mode of payment suitable to you. This easy process will ultimately help you to place your order successfully.

How can I know my Order Status ?

As soon as your order is placed successfully, you will immediately receive an email from us, stating the order details along with your order id. However, if you face any problem, kindly contact us on our " Contact Us " page.

How can I track my Order ?

You will receive an email from us in the following:

  • When your order is confirmed.
  • When your order is ready to be shipped.
  • When your order is ready to be picked (After your order is picked up by our logistics partner, you will receive an email with all the tracking details).
    • Well, if there is any glitch/trouble, you can go to the " Contact Us " page and raise your issue.

How many days would it take to receive my order ?

For a person residing in a metropolitan city, the order will reach within 3-5 working days. For all others, the items will be delivered within 10-12 working days.

What is the COD Fee or the Shipping Policy ?

To your delight, we have FREE SHIPPING for all products! However, if your payment option is COD and your total item value is below Rs 899, we like any other online business charge a negligible amount. In our case, it amounts to Rs 49 only!

A) What is your Return Policy ?

B) How can I exchange a wrongly shipped/misfit/damaged/Non-described item ?

You can either go to the " Return Policy " mentioned on our website or take the help of the " Contact Us " page to raise your query/issue.

What is your Refund Policy?

When you buy our products / services, your purchase is covered by our 7-day money-back guarantee. You can study the details of our Refund Policy by selecting the " Return Policy " section. If you still have any unsettled query, you can reach us by selecting the "Contact Us" page.

How many days would it take to initiate a refund ?

Please fill in your bank details and attach the damaged item picture in our " Contact Us " help page. The refund process shall be initiated after we receive the above said details from you.
For your information, the refund would reach you within 5-7 working days in case of a Privatized Bank and 10-15 working days in case of a Nationalized bank.

What are the Bank Details that I need to send ?

You need to send the following Bank Details:

  • Account Holder Name
  • Account Number
  • Bank Name
  • Branch Name
  • IFSC Code

To whom shall I send these details to ?

As mentioned earlier, please visit our "Contact Us" help page to send in your details.

In how many days shall I get the refund?

After you submit all the necessary details, the refund would reach to you within 5-7 working days in case of a Privatized Bank and 10-15 working days in case of a Nationalized bank.

Reach us at

Palred Online Technologies PVT. LTD.
Plot No. 2, 8-2-703/2/B
Road Number 12, Banjara Hills
Hyderabad, Telangana - 500034.
Tel: 040 - 67138879

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